Enterprise Operations & Intelligence Platform
A large online education organization ran on spreadsheets, WhatsApp groups, and disconnected tools — support, student success, classroom, HR, finance, and media all in separate silos with no single view for leadership.
We architected and built a production-grade operations platform that became the central nervous system for the entire organization. Every department — from support agents to the CEO — works inside one modular system with role-based access, real-time updates, and deep integrations to the tools they already used.
The Challenge
Support lived in one inbox, student data in spreadsheets, classes in Zoom with manual follow-up, HR in Excel, and leadership had no live KPI view. Teams duplicated work, students fell through cracks, and scaling meant hiring more people to chase information — not better software.
Our Solution
A domain-driven platform with 16 department modules — student CRM, helpdesk, classroom, media, HR, finance, tasks, and executive dashboards. External tools connect through the platform so teams work from one place instead of juggling separate apps.
The Results
- 16 department modules unified under one hub
- 106+ controllers, 220+ database migrations shipped
- Multi-channel support — web, WhatsApp, Facebook & email
- AI-augmented SSM, support & executive dashboards
- Integrated live classroom workflow
- Role-based access with 2FA for 10+ user types
Platform Integrations
Connected systems that keep the organization running from one hub.
Integrated live classes
Video sessions run through the platform. Attendance and session records sync automatically — no switching between tools.
Learning data in one place
Course enrollment and student progress connect to the same profiles support and success teams already use.
Every channel, one inbox
WhatsApp, email, social, and web chat flow into a single helpdesk with team performance tracked in one view.
Smart assistance, optional by module
AI supports outreach summaries, ticket handling, and leadership reporting — enabled only where it adds value.
Live across the organization
Dashboards and notifications update instantly so teams act on current information, not stale exports.
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